Frequently Asked Question

1. Product Information

Mainly info about the product
1. What types of gaming products do you sell?
2. What are the purposes of the different surface styles of mousepads?
3. Are there size/dimension guides?
4. How do I clean my mousepad?
5. Do you recommend the Aurora65 LITE for keyboard enthusiast beginners?
6. Do you offer gift cards?
7. Will you restock sold-out items?

2. Ordering & Payment

Mainly info about the product
1. What payment methods do you accept?
2. Can I cancel or change my order after placing it?
3. Will I receive a confirmation email?
4. Are your products available in retail stores?

3. Shipping & Delivery

Mainly info about the product
1. How long does US shipping take?
2. What are your US shipping costs?
3. Do you offer international shipping?
4. How can I track my order?
5. What should I do if my order hasn't arrived?

4. Returns & Refunds

Mainly info about the product
1. What is your return policy?
2. How do I return an item?
3. When will I get my refund?

5. Warranty & Repairs

Mainly info about the product
1. Do your products come with a warranty?
2. How do I claim a warranty?
3. What's covered under the warranty?
4. Do you offer repairs?

6. Account & Privacy

Mainly info about the product
1. Do I need to create an account to shop?
2. Is my personal information secure?
3. How do I reset my password?

7. Promotions & Discounts

Mainly info about the product
1. Do you offer first-time buyer discounts?
2. Can I use more than one promo code?

8. Business & Wholesale Inquiries

Mainly info about the product
1. How do I become a retailer?
2. How do I become an affiliate?

9. Contact Information

Mainly info about the product
1. How can I reach customer support?
2. What are your business hours?