FAQ | Frequently Asked Questions | Odin Gaming
1. Product Information
1. What types of gaming products do you sell?
We specialize in high-performance and enthusiast gaming gear, including performance mousepads, enthusiast mechanical keyboards, and PC accessories.
2. What are the purposes of the different surface styles of mousepads?
We offer multiple surface styles to fit your individual preferences and playstyle. Whether you prefer control mousepads for precision in tactical shooters, speed mousepads for superior tracking in run and gun games, or balanced mousepads for various games, we have a style to fit your playstyle.
3. Are there size/dimension guides?
Our mousepads come in four different sizes and each product page displays a size guide for the surface variant.
XL: 490x420mm
XL Square: 500x500mm
XXL: 914.4x457.2mm
Andromeda XXL: 1000x500mm
XXXL: 1219.2x609.6mm
4. How do I clean my mousepad?
1. Rinse thoroughly under cold running water.
2. Lay flat on a clean, flat surface.
3. Apply a small amount of mild soap (e.g., Dove) to your fingertip (never use your nail).
4. Gently rub the soiled areas with your fingertip.
5. Rinse thoroughly under cold water until all soap is gone.
6. Lay flat on a clean, flat surface and air dry completely.
7. Repeat if stains remain.
Avoid: Cleaning with detergent-based soaps, alcohol-based products, scrubbing vigorously, or using rough fabric to clean.
*Use only cold water and avoid wringing the pad.
5. Do you recommend the Aurora65 LITE for keyboard enthusiast beginners?
The easy-to-assemble and colorful Aurora65 LITE keyboards make them a perfect option for beginners looking to enter the world of enthusiast mechanical keyboards.
6. Do you offer gift cards?
Yes, digital gift cards are available in various denominations and make a great gift for any gamer or keyboard enthusiast.
7. Will you restock sold-out items?
Popular items are restocked regularly. To be notified first, sign up for restock alerts on the product page or join our newsletter.
2. Ordering & Payment
1. What payment methods do you accept?
Our payment options include Visa, Mastercard, American Express, Discover, Amazon Pay, Apple Pay, Google Pay, PayPal, Shop Pay, and Diners Club.
2. Can I cancel or change my order after placing it?
Please contact support@odinpc.com for any order cancellations or alterations.
3. Will I receive a confirmation email?
Yes, you receive an email confirming your order after placement from support@odinpc.com. If you are unable to locate your confirmation email, please be sure to check your spam or contact our support team.
4. Are your products available in retail stores?
Yes, our products are available at many retailers internationally. You may find our comprehensive list of retailers under the retailers section of our website.
3. Shipping & Delivery
1. How long does US shipping take?
US standard shipping estimates are 1-7 business days. Expedited options include estimated durations during checkout. Shipping durations are based on carrier estimates and are subject to carrier delays.
2. What are your US shipping costs?
US standard shipping cost is a flat rate of $7.99. Expedited options include respective rates during checkout
3. Do you offer international shipping?
International shipping is available to select countries. International carrier options will include additional costs and estimated shipping times.
4. How can I track my order?
Once shipped, you will receive an additional email from support@odinpc.com confirming the shipment and providing your tracking number. You may track the status of your shipment using the provided tracking number on the carrier's website.
5. What should I do if my order hasn't arrived?
Any delays or rescheduled delivery attempts are subject to carrier processes and should be resolved via carrier customer service. If a resolution cannot be reached with the carrier, please reach out to
support@odinpc.com and provide your order number and details for assistance.
4. Returns & Refunds
1. What is your return policy?
Product return requests must be sent via email to support@odinpc.com within 30 days of the order date.
2. How do I return an item?
To be eligible for a return, your item must be returned unused, in the original packaging, and in the same condition that you received it. Once the returned product is received, it will be inspected, and we will notify you via email. This notification will include the status of your refund after inspecting the item.
3. When will I get my refund?
If your return is approved, we will initiate a refund to your original method of payment. Refunds should be posted within 2-3 business days depending on your payment method. Shipping fees and return shipping fees are non-refundable.
5. Warranty & Repairs
1. Do your products come with a warranty?
At Odin Gaming, we believe in providing quality products that enhance your performance. As such, our quality products are backed by a 1-year warranty beginning from the date of purchase.
2. What's covered under the warranty?
Our warranty covers manufacturing defects. This warranty does not cover regular wear and tear, such as improper usage, cosmetic damage, water damage, wear due to abuse, or other damage not related to the manufacturing process.
3. Do you offer repairs?
Odin Gaming does not support repairs for any products but supports replacements or appropriate refunds for products under warranty.
6. Account & Privacy
1. Do I need to create an account to shop?
No, you do not need to create an account to check out. You may create an account on our login page to opt into additional notifications about sales or new releases.
2. Is my personal information secure?
Yes, Odin Gaming complies with all relevant Consumer Data Privacy Laws and will not disseminate any personal information to third parties.
3. How do I reset my password?
You may reset your password by clicking on "Forgot Password" and resetting your password via email.
7. Promotions & Discounts
1. Do you offer first-time buyer discounts?
Yes, we offer a 15% discount to first-time buyers. First-time buyers must sign up for an account and can then apply our 15% discount code to their first purchase.
2. Can I use more than one promo code?
No, unless stated explicitly, most promo codes may not be combined with other promo codes.
8. Promotions & Discounts
1. How do I become a retailer?
We're continuously looking for partners to help make our products more accessible to our customers. Retailers may reach out to support@odinpc.com for more information about retailer partnerships and products.
2. How do I become an affiliate?
Affiliates may apply to become partners at odingaming.goaffpro.com. Applications will be reviewed and approved as they are received.
9. Contact Information
1. How can I reach customer support?
You can reach us at support@odinpc.com and can expect a response within 1 business day.
2. What are your business hours?
Our business hours are Monday through Friday between the hours of 9:00 AM and 5:00 PM EST.